Helpdesk, scheduled engineer days at your office, monitoring and equipment procurement under one contract. No job ads, no interviews, no scramble for cover: the team works from day one.
Fully loaded: salary, 22% DSMF, paid leave, hardware and training. One person, office hours, and nobody covering sick days.
A whole team: helpdesk queue, network and server engineers, security. A written SLA — leave and sick days stop being your problem.
Figures reflect the Baku market and ONYX’s own signed contracts. Your exact price depends on the size of your team.
Not a list of separate services — every function a working IT department performs.
Your staff raise issues by phone, email or the helpdesk system. Response times are written into the contract — minutes for a critical outage, hours for routine requests.
We connect to workstations, servers and network gear remotely: password resets, software installs, fault finding. Most tickets close without anyone driving over.
On agreed days an engineer is in your office: new-hire setup, cabling, printers, the server room. You pick the model — Remote, Hybrid or Dedicated.
Servers, internet links, backups and disk space are watched automatically. Most of the time we see the failure and close it before you notice.
Cisco, Dell, HP, Lenovo, Fortinet, Mikrotik, Microsoft — selection, quote, purchase, installation and asset records. No separate supplier to chase.
Backup (from +50 AZN), Microsoft 365 administration (+50–120 AZN), cybersecurity monitoring (from +200 AZN) and Onyx Firewall management bolt on as modules.
Remote support is the base; on-site days stack on top of it. The add-on is priced per scheduled day.
Fully remote support. Suits small offices and cloud-first teams. An engineer still comes out for a serious outage.
The most popular model. An engineer is on site twice a week and connected remotely the rest of the time. Built for companies of 15–40 people.
An engineer assigned to your office — like a permanent hire, but with the ONYX team, a stand-in and specialists behind them.
How it is calculated: 280–360 AZN per month for each scheduled on-site day, on top of the device-based monthly fee.
Three plans, set by your workstation and server count. The calculator gives you the exact range.
180–250 AZN/mo
400–650 AZN/mo
700+ AZN/mo
To enter your own workstation and server counts and see the exact range, open the pricing calculator.
From the first conversation to full handover is typically 10 working days.
We come to your office and document workstations, servers, the network, licences and the state of your backups. You get a written list of what works and what is a risk.
Based on the audit we fix the monthly fee, the scope of service and the response times in a written contract. No hidden line items.
Passwords and access are transferred securely, monitoring is deployed, the asset register is built and your staff are onboarded onto the helpdesk.
The helpdesk goes live and scheduled on-site days begin. Every month you get what happened, what was fixed, and what we recommend next.
Access to ONYX’s own helpdesk system is part of the contract: your staff raise tickets, and you can see which issue was solved when, whether the SLA was met, and which piece of equipment sits with whom.
About ONYX HelpdeskNeed help right now? Raise a request at help.onyx.az — the page is open to everyone, no account required.
Get help at help.onyx.azResponse times depend on the plan and are written into the contract: Essential — up to 4 hours during business hours; Managed — up to 2 hours with out-of-hours escalation; Managed+ — 24/7 with critical incidents answered within an hour. If a server or the internet link is down completely, the ticket is automatically raised to the highest priority.
Both. Most tickets are solved remotely, but every plan includes on-site time: Essential has at least one scheduled day a month, the Hybrid model two days a week, and under the Dedicated model an engineer effectively works from your office. For a serious outage we come out regardless of the model.
No. Several of our clients keep their in-house admin and use us as second line behind them: servers, network, security, holiday and sick cover, out-of-hours incidents. In that case we usually start with Essential or the Remote model — your admin handles day-to-day requests and we take the complex work.
The standard contract runs 12 months, billed monthly, and can be ended with one month of written notice. An annual commitment is one of the things we will discount against. When the contract ends you receive every password, document, network diagram and asset record — nothing stays locked up with us.
The contract includes an NDA clause. Engineers get named individual accounts rather than shared passwords, actions are logged, and all access is revoked the day the contract ends. We do not move your data onto our own servers — backup systems are set up in your name.
A free assessment, a fixed monthly fee and a written SLA. One WhatsApp message is enough.